Closed ATM View - SPC-7665
End User Experience
Canberra, Sydney, Melbourne, Adelaide, Perth, Brisbane, Darwin, Hobart
As part of the Australian Taxation Office’s IT Strategic Sourcing Program, the ATO is seeking in this RFT to enter an arrangement for the provision of End User Experience (EUX) Services.
The End User Experience (EUX) Services Bundle is focused on the management and support of end user devices and end user services across the ATO including desktop and mobile devices, printers, multi-function devices, print services, platform services, data backup and recovery, Software management and technical support services. EUX Services include application packaging and release, management of the end user Standard Operating Environment (SOE), end-point encryption for user devices as well as ‘customer-facing’ activities such as field services, coordination of Third-Party support for end user devices where required (e.g., multi-function devices) and activities which support a seamless customer experience.
The EUX Service Bundle also includes the IT Service Desk (SD), which is the Single Point of Contact for End Users in regards to Incidents and Service Requests. The Service Desk Services encompass the people, and processes and any tools which are in addition to ATO provided Enterprise Systems which are required to provide the Services.
For more detailed information on the statement of requirements, please refer to the approach to market documents.
The ATO will be holding a virtual Industry Briefing for this RFT – SPC 7665 on the 30 of June between 10:00am to 11:30am.
In relation to the Industry Briefing:
Attendance is not compulsory or a Condition of Response to the RFT, however, interested parties are encouraged to attend.
Interested parties must pre-register by 5pm (local time in Canberra) Tuesday 28th of June 2022 their interest in attending the RFT Industry Briefing. After registration, a password will be provided for attendance at the webinar.
The RFT Industry Briefing details are as detailed below:
Registration: https://ato.webex.com/ato/onstage/g.php?MTID=e06e71fa90addd8f3e39ee55111adad68
The ATO will record the event and will provide a link to the recording via an addendum on AusTender.
Tenderers are required to complete and return the Data Room Confidentiality Undertaking Deed Poll at TRF A to Part 3 – Response Form General to SPC-7665_EUX@ato.gov.au for access to the secure data room.
Please note that there is no contact phone number available, all correspondence for this tender is through SPC-7665_EUX@ato.gov.au
Refer to Part 1 - Conditions of Tender
The ATO proposes to enter into a Contract with the successful tenderer by June 2023 for an initial contract period of 3 years and with addition 3+2+2 years option terms.