Closed ATM View - ATM C11795 - 2023
End User Productivity and Service Desk Services
Canberra, Sydney, Melbourne, Adelaide, Perth, Brisbane, Darwin, Hobart
Through this RFT, the Department is seeking a Service Partner that will supply End User Productivity and Service Desk Services for the purpose of providing end user productivity and collaboration capabilities to End Users, and the Department’s single point of contact IT service desk that supports the Department’s MVE.
The Services include:
- End User support channel Services, End User technical Services and unified communications services;
- a Service Establishment Plan to evolve EUPSD capabilities through a series of capability releases and starting with a defined baseline capability. This includes EUPSD Service Partner working with the Incumbent Service Partner on an agreed Disengagement process;
- intergation with contemporary ICT delivery practices including Agile or DevOps ways of working, including the Department-specified Agile delivery framework; and
- enhanced monitoring to detect and respond to events across all layers of the Department's ICT infrastructure, network and applications.
An Industry Briefing will be held at 15:00 AEDT on Wednesday, 4 October 2023 in person at Agriculture House, 70 Northbourne Ave, Canberra, ACT and via Microsoft Teams.
Further details of the industry briefing are set out at clause 2.4 of Part 1 – Conditions of Tender in the RFT.
Tenderers are to provide written notice to the Contact Officer no later than 17:00 AEST Friday, 29 September 2023 setting out the names and contact details (email address) for all persons who will be attending the industry briefing (either in person or virtually).
Attendance at the Industry Briefing is optional and not a mandatory condition for participation of the RFT.
As defined in the RFT Conditions of Tender
May 2024 to May 2027 (with opportunity for extensions up to a maximum term of 10 years subject to compliance with Commonwealth contracting policies).