Closed ATM View - WO/2008/01
REQUEST FOR TENDER IN RELATION TO THE PROVISION OF CASE MANAGEMENT SOFTWARE
Canberra
The Workplace Ombudsman is seeking a single organisation to provide a case management system, including but not limited to:
i. purchase of commercial software that is scalable and flexible enough to cope with changing requirements and that allows moderate ongoing customisation to be performed by the Workplace Ombudsman and or DEEWR;
ii. initial customisation and configuration of the software, and ongoing customisation and configuration as required;
iii. training on the use, administration and customisation of the software (including 'train-the-trainer' training);
iv. supporting the implementation of the system and migration of data from the existing systems to the new system; and
v. providing ongoing maintenance and technical support (third level support). The Workplace Ombudsman and/or DEEWR staff will perform a first and second level helpdesk role.
The Workplace Ombudsman is seeking a case management system to:
i. process complaints from employers according to relevant legislation;
ii. provide advice on ‘assisted voluntary resolution’ and the enforcement of the legislation;
iii. document, track and report on all complaint activities;
iv. conduct targeted campaigns on specific issues or areas of interest;
v. investigate complaints of alleged breaches;
vi. assist with the initiation of appropriate legal action;
vii. correspond with complainant;
viii. provide secure access to data and processing for staff from all around Australia; and
ix. maintain and administer enhancements to meet changing business and legislative needs.
Out of scope for this case management system are:
i. managing the day-to-day operation of the system. This function will be provided by WO and DEEWR staff utilising DEEWR infrastructure;
ii. user help line. WO and DEEWR will provide initial support to WO staff for all issues regarding the case management system. Where such issues cannot be resolved internally, vendor support will be required.
i. the Tenderer exists as a legal entity at the Closing Time (see paragraph 9.2.5);
ii. the Tenderer and subcontractors must not be bankrupt or insolvent; and
iii. the Tenderer and its subcontractors must not be named as not complying with Equal Opportunity for Women in the Workplace Act 1999 (for Australian companies only).