Closed ATM View - CASA 17/107
Provision of the design and delivery of a Service Delivery Transformation Strategy
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CASA's Service Delivery Transformation is intended to be a client experience driven transformation and will be run as an integrated program, with the future state design being delivered via a series of six month tranches.
CASA is transforming its ICT environment through the implementation of its ICT Strategic Plan, this SDT program, and other digital transformation activities.
- detailed planning and design services;
- implementation services; and
- transition services.
The RFT sets out the Statement of Requirements.
An industry briefing will be held in Canberra on 24 January 2018 at 1400. To register email firstname.lastname@example.org.
Service Delivery Transformation is a multi-phased program of work. The resulting contract is expected to be 3 years.