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Closed ATM View - Health/2021-2022/079

Design and delivery of a living lab trial of a new aged care assessment tool and process

Contact Details

Kym Johnson


Department of Health
80101505 - Corporate objectives or policy development
31-Aug-2021 2:00 pm (ACT Local Time)
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Canberra, Sydney, Melbourne, Adelaide, Perth, Brisbane, Darwin, Hobart
Request for Tender



 The services required have been split in two parts:

  •  Part One: Trial design 
  •  Part Two: Trial delivery.

 The Department is seeking Tenders for the design and delivery of a living lab trial to test a new tool for assessing older Australians for in-home aged care services.

 A decision about whether to proceed with Part Two – Trial delivery will be taken after Part One – trial design - is completed.

 The department is seeking to test the new assessment tool, which includes a series of questions and instruments to assess the physical, social, psychological and medical needs of older Australians, in a living lab environment.

 The trial is expected to use trained aged care assessors to undertake mock assessments of older Australians in a home-like environment.

 The objectives are to:

  •  Test and refine how assessors use the tool to effectively collect information
  •   Test whether outputs of the tool align to expectations
  •  Test efficacy of the tool with different cohorts.

 Expected deliverables/outcomes and timeframes

Part 1

6 September 2021– 18 October 2021

The key deliverables of Part One will include:

  • Meetings with the Department including:
  •  project inception meeting,
  •  weekly check-ins,
  •  inal presentation, and
  •  any other meetings as required.


  • A project delivery schedule following an inception meeting that identifies all key deliverables, including how they will be delivered and timeframes of deliverables for Part One.
  • A draft report on 24 September 2021, detailing the following:
  • A detailed plan for the delivery of a living lab trial to test the new assessment process, including
  • methodology delivering a simulated environment to test the new assessment tool and associated process – including a description of the lab (e.g. how would you replicate a home-based environment?).
  • Approach to simulating the assessment process including selection of participants
  • strategy for assurance/validation of the outputs of the trial.
  • detailed schedule for delivery of the trial
  • detailed costing for delivery of the trial.
  • A final report on 8 October 2021 reflecting feedback from the Department.

 Term of the Contract will be from 6 September 2021 until 18 October 2021 and will include an option to extend the arrangement to deliver Part Two. Any extension will be at the sole discretion of the Commonwealth. 



Conditions for Participation

  • The Tenderer must not have had any judicial decisions against it (excluding decisions under appeal) relating to employee entitlements and have not paid the claim.
  • The Tenderer must give details of any real or apparent Conflict of Interest in relation to this response, or the performance of the Services (if the Tenderer is successful). If there is nothing to declare, please insert “None”.


Essential Requirements

Tenderers should demonstrate a strong understanding and experience in delivering living lab models to derive insights and evidence to inform user design (mandatory).


Inception meeting:            week commencing 6 September 2021

Draft report:        24 September 2021

Final report:         8 October 2021

Contract end: 18 October 2021

AusTender at in accordance with instructions in the Request documentation.

Contact Details

Kym Johnson