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Closed ATM View - CSC000728/1

Engagement Platform (CRM, Portal, IdAM, Correspondence)

Contact Details

CSC Transformation Procurement

Phone:
0

Email Address:
Transformation.procurement@csc.gov.au

ATM ID:

CSC000728/1

Agency:

Commonwealth Superannuation Corporation

Category:

80101507 - Information technology consultation services

Close Date & Time:

29-Jan-2021 2:00 pm (ACT Local Time)
Show close time for other time zones

Publish Date:

23-Dec-2020

Location:

ACT, NSW, VIC, SA, WA, QLD, NT, TAS
Canberra, Sydney, Melbourne, Adelaide, Perth, Brisbane, Darwin, Hobart

ATM Type:

Request for Tender

Multi Agency Access:

Panel Arrangement:

Multi-stage:

Description:

CSC is building towards a Connected Service Culture aimed to transform all aspects of our customer operations including our people, our processes, our technology and our data. One part of this program of work involves implementing a Customer Engagement Platform. This RFT is seeking four capability bundles: enterprise Customer Relationship Management software (CRM) and Minimum Viable Product (MVP) implementation; Web Portals software; Identity and Access Management (IdAM) software; and Correspondence Management Software (CMS).

Note: Tenderers are able to Tender for one or more of the above bundles, though CSC has a preference for integrated solution.

Other Instructions:

Questions and clarifications must be directed in writing to the CSC Transformation Procurement team only. Please see contact email address in contacts section of this listing.

Conditions for Participation:

Refer to document 0. CSC Engagement Platform RFT.

Timeframe for Delivery:

MVP in June 2021; software licences 3 years plus extensions.

Address for Lodgement:

AusTender at www.tenders.gov.au, in accordance with instructions in Request documentation.

Contact Details

CSC Transformation Procurement

Phone: 0

Email Address: Transformation.procurement@csc.gov.au