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Early Intervention – Triage and Treatment Program
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Canberra, Sydney, Melbourne, Adelaide, Perth, Brisbane, Darwin, Hobart
Early intervention and prevention strategies promote the health and wellbeing of employees and create workplaces where employees feel valued and supported. In addition, they assist organisations in retaining a skilled workforce, while reducing the frequency and duration of claims.
The department wishes to offer an externally procured injury management service, Triage and Treatment Program, to its employees to access a 24/7, 365 days’ injury/illness management service. The service would be a first response to emerging symptoms of psychological and physical conditions and actual injuries and illnesses, providing workers the treatment and care they need without delay.
The nurse triage service will incorporate a 24/7, 365 days telephonic nurse assessment service which provides support at the moment an injury or illness occurs, or symptoms emerge plus provision of a National Health Practitioner network so the nurse triage team coordinate an appointment with same day or next day access to a national practitioner treatment network.
This should include an option to access the national network of health practitioners via telehealth.
The service offer should include (note this list is not exhaustive):
a)Provision of high quality and professional services that deliver early medical/allied health treatment and relevant non-clinical support from date of injury/illness, dealing services offered and the qualifications and experience of clinicians delivering these services.
b)Ability and flexibility to tailor services to suit specified needs of the department, and support with change management and communication requirements.
c)Ability to provide services in locations with departmental employee presence (domestic and potentially international).
d)Ability to provide agreed information and data to enable evaluation and review of services.
e)Ability to demonstrate privacy, security, information and data management to Commonwealth standards.
1.The tenderer and any subcontractors proposed in the tender must not be named as not complying with the Workplace Gender Equality Act 2012 (Cth).
2.The tenderer confirms that in dealing with its employees and independent contractors, the tenderer has due regard to Commonwealth policies on the engagement of workers, comply with Commonwealth policies on the engagement of workers, including the obligations under the Work Health and Safety Act 2011 (Cth) and relevant work health and safety laws.
3.The tenderer and any subcontractors proposed in the tender are not insolvent, bankrupt, in liquidation, or under administration or receivership.
Commencement during December 2021