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Closed ATM View - SPC-6925

For the Provision of a Digital Experience Platform

Contact Details

Anthony (Tony) Sofra

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SPC-6925
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Australian Taxation Office
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43230000 - Software
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13-Oct-2021 5:00 pm (ACT Local Time)
Show close time for other time zones
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17-Sep-2021
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ACT, NSW, VIC, SA, WA, QLD, NT, TAS
Canberra, Sydney, Melbourne, Adelaide, Perth, Brisbane, Darwin, Hobart
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Request for Tender

APP Reference:
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Yes
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All Agencies
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No
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No

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This RFT seeks Tenders from suitably experienced and qualified Tenderers who can provide software to enable the required software capabilities. It should be noted that the DXP will cover the requirements for both external customers interacting with ATO through ATO.gov.au and other related sites and internal audiences to access guidance materials to support client facing interactions.

In addition, the ATO may consider additional capabilities (subject to market responses) that may be advantageous or effective to include in the foundational scope of the platform. The capabilities required include the following features to enable an improved:

•Digital Experience for providing content to external audiences – provision of a set of technologies to support the collection, management and publishing of digital content. The platform will enable the design and delivery of the web experience through ATO.gov.au and other related sites, including personalisation based on individual needs. The ATO will also require Search and Analytics capabilities across the platform. Digital Experience for providing guidance materials to Internal Audiences– provision of a single enterprise solution that enables ATO staff to access knowledge content for all ATO client-based interactions. Knowledge content includes procedures, job aids and guidance documents that support a range of work types including:

                •Provision of accurate advice to clients in a high-volume contact centre environment

                •Audits, investigations, prosecutions, reviews, provision of advice and business support

                •legal, tax technical decisions and dispute resolution activities

The new solution will significantly improve the experience for 16,000 staff by delivering better functionality, an interactive user interface and seamless access to relevant knowledge content regardless of business area.

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The ATO will be holding an Industry Briefing concerning this RFT for interested Tenderers at 11:00am on Monday 27 September 2021 via a webinar. Please refer to clause 14 Part I of RFT SPC-6925 for details.

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Refer to attached documentation

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Refer to attached documentation

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www.tenders.gov.au

Contact Details

Anthony (Tony) Sofra

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