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Closed ATM View - SPC-3878

Client Service Capability Skilling Programs

Contact Details

Kerry Dobson

Phone:
07 5605 8327

Email Address:
Kerry.Dobson@ato.gov.au

ATM ID:

SPC-3878

Agency:

Australian Taxation Office

Category:

86000000 - Education and Training Services

Close Date & Time:

9-Jun-2020 3:00 pm (ACT Local Time)
Show close time for other time zones

Publish Date:

13-May-2020

Location:

ACT, NSW, VIC, SA, WA, QLD, TAS

ATM Type:

Request for Tender

Multi Agency Access:

Panel Arrangement:

Multi-stage:

Description:

The ATO requires a suitably qualified and experienced Supplier to:

1. Review existing ATO foundation level client service skills learning materials and provide recommendations to ensure the foundation level course content and design meets best practice,

2. Design, develop and deliver a comprehensive intermediate level Client Service Program and,

3. Design, Develop and deliver a series of webinar Modular Sessions on identified client service topics.

Conditions for Participation:

The Customer will exclude from consideration any Response that does not meet the following Mandatory Conditions for Participation:

The services are to comply with:

Web Content Accessibility Guidelines (WCAG 2.0) level AA requirements – these include ATO and whole of government guidelines and standards about interface requirements for vision impaired and other non-mouse users.

It is a mandatory requirement that the WCAG 2.0 Declaration is completed and returned with your response.

ATO Corporate Branding requirements and ATO Style Guide requirements.

Timeframe for Delivery:

Anticipated commencement date of Contract is 01/07/2020

Anticipated expiry date of Contract is 30/06/2021

Address for Lodgement:

Responses must be lodged electronically via AusTender before the Closing Date and Time and in accordance with the Response lodgement procedures set out in this ATM documentation and on AusTender.

Contact Details

Kerry Dobson

Phone: 07 5605 8327

Email Address: Kerry.Dobson@ato.gov.au