Closed ATM View - ANMM VS RFT_2021
Visitor Services RFT - Australia National Maritime Museum
The Australian National Maritime Museum is looking to engage a provider to provide staff for the Museums Commercial division.
The Museum’s visitor services staff play a key public-facing role in delivering excellent customer services to the Museum’s local, national and international visitors. Day-to-day visitor service duties including ticket sales, retail sales, visitor direction and the provision of information regarding events and the activities at the museum (which may be face to face, by phone or email). Other duties may include cloakroom management, fulfilment of online orders, assisting with event set up and pack down (including the movement of furniture and basic audio-visual setup), event foyer hosting and delegate/attendee registration, and other visitor services as required.
Industry Briefing session
Online - 11:30am Tuesday 19th October 2021.
Contract Period
Two (2) years plus two one (1) year optional terms (at the museums discretion)
Contact
All communications regarding this RFT is to be via the Customer's Contact Officer - Information provided in RFT.
Responses
Responses to this RFT will only be accepted via Austender. Lodgement information provided in RFT.
Ability to demonstrate financial stability to the Museum’s satisfaction for the past three years.
Demonstrated capacity and capability to deliver as a minimum the Scope of Works.
Ability to provide positive references from at least three existing clients the tenderer provides similar services to those listed in the Scope of Works.
The tenderer has established a WHS Management System in accordance with the requirements of the Work Health and Safety Act 2011 as amended.
Compliance with the Request for Tender including provision of a current copy of the following insurances:
- Workers Compensation Insurance.
- Public liability Insurance for a minimum of $20 Million.
December 2021 - Decmber 2023 (Plus two optional one year terms)