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Closed ATM View - Health/20-22/06439
Provision of Sign Language Interpreting Services for Deaf, Deafblind and Hearing Impaired Older Australians.
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Canberra, Sydney, Melbourne, Adelaide, Perth, Brisbane, Darwin, Hobart
The Department is seeking to engage an organisation/s or consortia experienced in providing sign language (predominantly Australian Sign Language) interpreting and translation services with a demonstrated understanding of the aged care environment to provide services to older Australians who are deaf, deafblind or hard of hearing that are wishing to access and/or are in receipt of Commonwealth funded aged care services.
The Australian Government aims to provide choice through a range of options to support older people who need assistance. This includes supporting people to remain living at home and through residential care for those who are no longer able to continue living in their own home.
My Aged Care is the entry point and service delivery platform for the Australian aged care system, supporting millions of vulnerable older people and those who care for them. My Aged Care can be accessed through different channels, including face-to-face, telephony and online options, providing consumers with choice that best meets their needs and preferences. My Aged Care provides information about aged care through a website and service finder, eligibility, registration, and support through a dedicated contact centre, nationally consistent face-to-face assessments to determine care needs, and referral to Commonwealth-subsidised aged care services.
From a practical perspective, older Australians wishing to access Commonwealth funded aged care services must register through My Aged Care by phone, via their GP or online using self-service. Following registration, the older person is referred for an aged care assessment to determine their level of need, which is documented in a support plan. This assessment is completed face to face, normally in a person’s home. Where required, the assessment organisation will refer the older person to a provider organisation in order to access services. Services include basic home support services, comprehensive home care services and residential aged care services. Once a provider accepts a client for the purpose of providing services, the provider will develop a care plan with the client.
Older Australians who are deaf or hearing impaired may wish to receive sign language interpreting services to assist with initial engagement with the aged care system through My Aged Care and then ongoing support as they navigate the aged care pathway from assessment through to service provision (and re-assessment as the need arises). This may include assistance to initially engage with My Aged Care, aged care assessors and providers through to ongoing support so that they can fully participate in ongoing assessments/ discussions regarding their service and care needs.
The Department of Health is seeking to engage an organisation(s) or consortia experienced in providing sign language (predominantly Australian Sign Language) interpreting and translation services with a demonstrated understanding of the aged care environment to provide interpreting services to older Australians who are deaf, deafblind or hard of hearing that are wishing to access and/or are in receipt of Commonwealth funded aged care services.
The Department proposes to purchase the Services under Official Orders, issued under a Deed of Standing Offer with a Panel Member(s) on an as-needs basis, in accordance with the arrangements set out in those Deeds of Standing Offer. The Department does not warrant that any particular volume of Services will be purchased from any Panel Member during the term of the Deed of Standing Offer.
Further information on Commonwealth Aged Care Programs can be found at https://www.health.gov.au/health-topics/aged-care/aged-care-initiatives-and-programs
The Tenderer must not have had any judicial decisions against it (excluding decisions under appeal) relating to employee entitlements and have not paid the claim.
The Tenderer, its personnel, and any Subcontractors proposed in the Tender must not, at the Closing Time, be listed as terrorists under section 15 of the Charter of the United Nations Act 1945 (Cth).
The Tenderer (and any Subcontractor proposed in its Tender) must not be named in the Consolidated list referred to in Regulation 40 the Charter of United Nations (Dealing with Assets) Regulations 2008 (Cth).
If the Tenderer is proposing to provide services via either sub-contracting and/or consortia arrangements they must provide a business plan/methodology including governance structure and an outline of proposed consortium and/or sub-contracting arrangements if services are to be secured using brokerage arrangements.
The Tenderer must have experience in the delivery of the service type they are applying to provide (interpreting – face to face or video call – and/or translation services) for deaf, deafblind and hard of hearing people who use sign language.
Tenderers applying to provide interpreting services via video call must have or have access to a Video Remote (online) interpreting platform that meets relevant requirements outlined in the Australian Government Protective Security Policy Framework and the Australian Government Information Security Manual.
Tenderers applying to provide interpreting services must be able to provide face to face and/or Video Remote interpreting services for deaf, deafblind and hard of hearing people who use sign language nationally in metropolitan, regional and remote areas, seven days a week including outside of business hours, if required.
Tenderers applying to provide interpreting services (face to face or video call) must have or have access to a booking platform suitable for older Australians who are deaf, deafblind or hard of hearing.
Service delivery is required from 1 April 2020 to 30 June 2022