Closed ATM View - SPC-7662
Enterprise Service Management
As part of the Australian Taxation Office IT Strategic Sourcing Program multiple bundles of work, the ATO is seeking in this RFT to enter into an arrangement for the provision of Enterprise Service Management (ESM) Services which defines and orchestrates IT service management practices across the ATO’s multi-vendor ICT environment including ITIL and SIAM functions.
The ESM Services Bundle supports the information flow between internal functions and Other IT Infrastructure Service Providers which leverages these practices to deliver individual services, to ensure a consistent, coordinated approach to service operations and integration across the ATO.
The ATO operates in a hybrid SIAM function, with the ATO governing the strategic direction of the ITSM disciplines, and ESM expected to orchestrate the processes and Other IT Infrastructure Service Providers to deliver a single, clear, and concise interface to all ATO nominated users in support of their IT operational needs.
The ATO will be holding a virtual Industry Briefing for this RFT – SPC-7662 on the 21st of March 2022 between 10:00am to 11:30am AESDT.
In relation to the Industry Briefing:
Attendance is not compulsory or a Condition of Response to the RFT, however, interested parties are encouraged to attend.
Interested parties must pre-register (by 5pm AEDST Friday 18 March 2022) their interest in attending the RFT Industry Briefing. After registration, a password will be provided for attendance at the webinar.
The RFT Industry Briefing details are as detailed below:
Registration: https://ato.webex.com/ato/onstage/g.php?MTID=e657caefe562daaee3945938a9606d43a
The ATO will record the event and will provide a link to the recoding in AusTender via an addendum.
Tenderers are required to complete and return the Data Room Confidentiality Undertaking Deed Poll at TRF A to Part 3 – Response Form General to SPC-7662_ESM@ato.gov.au for access to the secure data room.
Please note that there is no contact phone number available, all correspondence for this tender is through SPC-7662_ESM@ato.gov.au
Refer to Part 1 - Conditions of Tender
The ATO proposes to enter into a Contract with the successful Tenderer by February 2023 for an Initial Contract Period of 3 years and with additional 3+2+2 years Option Terms.