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Closed ATM View - RFT.0361.DPG.PCAP

Defence Family Helpline 2017

Contact Details

Helen Williams

P: 02 6266 4569

E:

ATM ID:
RFT.0361.DPG.PCAP
Agency:
Department of Defence - DSRG
Category:
85101600 - Healthcare provider support persons
Close Date & Time:
6-Mar-2017 10:00 am (ACT Local Time)
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Publish Date:
8-Feb-2017
Location:
ACT
Canberra
ATM Type:
Request for Tender

Multi Agency Access:
No
Panel Arrangement:
No

Description:

Defence Community Organisation (DCO) is a national organisation providing a broad range of individual and program related services to the Australian Defence Force (ADF) Community. DCO aims to ensure all ADF members and their families reach their potential and achieve their professional, personal and family goals within the context of the military.

In February 2012 DCO established the Canberra-based Defence Family Helpline (DFH) to provide a centralised intake service that has national and international reach to provide support services to all members and families of the ADF.

The intake service provides support including initial response to clients and Command and referral, where appropriate, to locally based DCO services and/or community based services.  The DFH also has a number of international freecall numbers for members posted overseas and their families.

To support ADF capability, Defence seeks the professional services of a Contractor to provide appropriately skilled and qualified personnel to fill DFH contract positions equivalent to Australia Public Service Level 6 (APS6).

Conditions for Participation:

Nil in accordance with Conditions of Tender.

Timeframe for Delivery:

Transition arrangement June 2017.

Service delivery to commence 1 July 2017 for a three year term.

Address for Lodgement:
AusTender at www.tenders.gov.au, in accordance with instructions in Request documentation.

Contact Details

Helen Williams

P: 02 6266 4569

E: