Closed ATM View - FWO 2016-17 130

Contemporary solution to meet FWO's omnichannel customer engagement, unified communications, & voice carriage services

Contact Details

Simon Delamont

P: 02 9297 9422


FWO 2016-17 130
Fair Work Ombudsman and Registered Organisations Commission Entity
43220000 - Data Voice or Multimedia Network Equipment or Platforms and Accessories
Close Date & Time:
3-Aug-2017 4:00 pm (ACT Local Time)
Show close time for other time zones
Publish Date:
Canberra, Sydney, Melbourne, Adelaide, Perth, Brisbane, Darwin, Hobart
ATM Type:
Request for Tender

APP Reference:
FWO 2016-17 130
Multi Agency Access:
Panel Arrangement:


The FWO invites Tenders for the provision of innovative and flexible services that support the vision of a seamless and integrated customer journey regardless of channel or point of origin.

Tenderers may submit a Tender for the following combinations of services:

(a) Voice Carriage Services only;
(b) Omnichannel Customer Engagement Centre Solution  PLUS Unified Communications Solution (or  integration with the FWO's existing Unified Communications Solution) only;
(c) All Services

The FWO’s preference is a single provider for all services, however the FWO understands that this may not be possible or practical in terms of value for money.

For the Unified Communications Solution, Tenderers may submit a Tender to fully integrate the Solution with the Agency’s existing Unified Communication Solution OR if the Tenderer believes they can offer a better solution by replacing the existing solution this can be provided as an option.

Other Instructions:

Attendance at a mandatory industry briefing on Wednesday, 12 July 2017, is a condition of participation for this tender.

Registration for attendance at the briefing closes on Saturday, 8 July 2017. For details on registering refer to clause 2.2.3.

All tender documents (including the Draft Contract and Tenderer Questionnaire) are attached on AusTender (under ‘Go to ATM documents’).

Any questions relating to this tender are to be forwarded via email to the Contact Officer nominated below.

The cut-off date for questions pertaining to this tender is seven (7) days before the tender close date.


Conditions for Participation:

(a)      the Tenderer must attend the mandatory industry briefing (see clause 2.2 of RFT);

(b)      that the Tenderer exists as a legal entity at the Closing Time (see clause 8.3.5 of RFT);

(c) the Tenderer, and any subcontractor to be utilised by the Tenderer, must not have had any judicial decisions or orders (excluding decisions or orders under appeal) made against it and relating  to:

i. non-compliance with workplace laws or regulations, including the Fair Work Act 2009 (Cth); or
ii. non payment of employee entitlements,

and where any amount(s) ordered to be paid and due for payment have not been paid by the Tenderer and/or any subcontractor to be utilised by the Tenderer.

Timeframe for Delivery:

Refer to Section G - Project Milestones of Schedule 1 - Background and Statement of Requirements of the RFT

Address for Lodgement:
AusTender at, in accordance with instructions in Request documentation

Contact Details

Simon Delamont

P: 02 9297 9422