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Closed ATM View - WO319317

DFAT: SUPPORT AND MAINTENANCE SERVICES FOR UNCLASSIFIED VOICE NETWORK

Contact Details

Anna Robens

P: 02 6261 9646

E:

ATM ID:
WO319317
Agency:
Department of Foreign Affairs and Trade
Category:
43200000 - Components for information technology or broadcasting or telecommunications
Close Date & Time:
21-Nov-2018 12:00 pm (ACT Local Time)
Show close time for other time zones
Publish Date:
25-Oct-2018
Location:
ACT
Canberra
ATM Type:
Request for Tender

Multi Agency Access:
No
Panel Arrangement:
No
Multi-stage:
No

Description:

DFAT requires a managed service to support the DFAT Unclassified Voice Network which is comprised of:

a) PABX systems and associated equipment including but not limited to phones, virtual management servers, voicemail etc;
b) voice management and call flow systems including Contact Centres and wallboards;
c) telecoms services; and
d) session border controllers.

Including the following support:

a) 24 hours a day, 7 days a week, 365 days a year for Priority 1 and 2 Incidents; and
b) during business hours for Priority 3 and 4 Incidents and Priority 2, 3 and 4 Work Orders.

 

Conditions for Participation:

Please refer to attached RFT Head document.

Timeframe for Delivery:

 Three year contract term.

Estimated Value (AUD):
From $6,820,000.00 to $11,220,000.00
Address for Lodgement:
Electronic lodgement: Austender at www.tenders.gov.au, in accordance with instruations in the Request documentation.

Contact Details

Anna Robens

P: 02 6261 9646

E: