Closed ATM View - TADT13369/2018

For the Provision of Digital Technology Services

Contact Details

Bikram Punia

P: +61 (2) 9361 1202


Tourism Australia
80140000 - Marketing and distribution
Close Date & Time:
17-Aug-2018 10:00 am (ACT Local Time)
Show close time for other time zones
Publish Date:
ACT, NSW, VIC, SA, WA, QLD, NT, TAS, Overseas
ATM Type:
Request for Tender

Multi Agency Access:
Panel Arrangement:


Tourism Australia is looking to partner with a Digital Agency that will assist it to maintain and enhance its global digital platforms amidst constantly evolving consumer behavior and technology trends.

Significant time and effort is spent creating inspirational and motivating content and campaigns for consumers across the world. The key objectives of the partnership would be to ensure Tourism Australia’s digital platforms seamlessly connect and engage consumers with this content as well as drive an increase of qualified traffic to our industry and distribution partners.

Given the complexities of Tourism Australia's global footprint, one of its objectives will be to partner with a Digital Agency that can consistently deliver well informed, market-based solutions and user experiences. Specifically, Tourism Australia will be seeking expertise in design, build and maintenance of websites, mobile apps and multichannel marketing programs globally and for our digital programs in China.

Tourism Australia has undergone a Digital Transformation program since 2014, a key part of the program was the roll out of the Adobe Marketing Cloud. This was a significant move to ensure Tourism Australia’s future digital marketing needs would be fully supported and adaptable to changing consumer behaviour. Tourism Australia uses pre-established marketing technology tools within the Adobe Marketing Cloud. The successful Digital Agency will understand the complexities of the connections between these tools and how Tourism Australia can innovate and enhance our existing investments.

Conditions for Participation:

1. Acknowledgment of RFT Process

Having read the Request for Tender documentation, the Tenderer must acknowledge its understanding and acceptance of the RFT process. That process includes the timetable and summary of requirements in Part A, the conditions and process for submission by the tenderer in Part B including the requirements to familiarise themselves with each of the conditions and applicable Commonwealth policy requirements set out in Part B, the basis of evaluation of the tender submitted in Part C, the additional requirements to be met as set out in Part D and the conditions for participation in Part E.

2. Standing offer

The terms of supply on which the Tenderer’s submission is provided to Tourism Australia in this document will remain consistently the same for at least 120 days from the Closing Time specified in Part A.

3. Financial Solvency Checks

The Tenderer should be financially solvent (and in the case of individuals) should not be bankrupt.

4. Employee Entitlements and work health and safety

The Tenderer must not have had a judicial decision made against them relating to employee entitlements and of which they are not satisfying any resulting order from that decision. 

The Tenderer must not have any unsettled orders resulting from any decision made against them pursuant to the Work Health and Safety Act 2011, regarding failure to protect health and safety of its workers. 

The Tenderer agrees to comply with applicable health and safety legislation at all times, and all applicable policies, or programs that Tourism Australia may inform the Tenderer of and require the Tenderer to comply with, at any time.

5. Workplace Gender Equality

The Tenderer and any subcontractor entity proposed in the RFT must not have been listed as a noncomplying entity by the Workplace Gender Equality Agency as a result of having failed to comply with the yearly requirement to report on gender equality pursuant to the Workplace Gender Equality Act 2012.
It is a Condition of Participation of this RFT process that Tourism Australia will check this list and not enter into a contract with a person or organisation that happens to appear.

6. Entities listed as terrorists or subject to sanctions

The Tenderer’s attention is drawn to the list of individuals and entities maintained by the Department of Foreign Affairs and Trade that are  associated with terrorist acts implemented pursuant to United Nations Security Council (UNSC) resolution 1373 (2001). It also includes those individuals and entities that are subject to targeted financial sanctions or travel bans under Australian sanctions laws to which the Charter of the United Nations Act 1945 and the Autonomous Sanctions Act 2011 currently applies. This list is the ‘Consolidated List’ and can be found at

It is a Condition of Participation of this RQT process that Tourism Australia will check this list and not enter into a contract with a person or organisation that happens to appear.   This extends to any subcontractor listed in section 2 of this document
Please note that Tourism Australia will not enter into a contract with a person or organisation listed as a  terrorist organisation pursuant to the Criminal Code Act 1995 and of which is published at

It is a Condition of Participation of this RFT process that Tourism Australia will check this list and not enter into a contract with a person or organisation that happens to appear.   This extends to any subcontractor listed in section 2 of this document

7. Public Disclosure Requirements and right of Audit

The Tenderer’s attention is drawn to the public disclosure requirements of the Commonwealth set out in Part B of the Request for Tender documentation allowing Tourism Australia with the right to disclose details about the procurement process (including the names of the Tenderer and the subcontractors) and the right of the Auditor General to access and audit the Tenderer’s information, documents and records including that of their subcontractor entities. 

The Tenderer must acknowledge and comply with these requirements as well as indicate that their subcontractors are aware and also willing to comply with them.

8. Fraud and Corruption

The Tenderer must be willing to co-operate (and ensure their subcontractors co-operate) with Tourism Australia’s public accountability requirements under the Public Governance, Performance and Accountability (PGPA) Act 2013. Tourism Australia is committed to minimising the likelihood and impact of any conduct that may be in breach of this Act. 

The Tenderer must also be willing to familiarise itself and comply with Tourism Australia’s Fraud and Corruption Policy, its Code of Conduct and its Public Interest Disclosure policy (documents that are available on TA’s website or on request by the Tenderer).

9. Prior Contract deficiencies

If there has been a significant deficiency in the Tenderer's performance of a substantive requirement or obligation under a prior contract with Tourism Australia (and of which was not resolved or amended by the Tenderer) then the Tenderer may potentially be excluded from this process.

10. False declarations

If it becomes apparent during the tendering process that the Tenderer’s response documentation contains a false declaration then the Tenderer should be excluded.

11. Conflict of Interests

There must be no conflict of interest existing, or one that is likely to arise, or that would be perceived to have arisen, which would affect the performance of the tenderer’s obligations if they were to enter into a contract with Tourism Australia.

Timeframe for Delivery:

The proposed contract term is: three (3) years. The contract will provide for two (2) options to extend the term for a further one (1) year i.e. 1+1. There is no guarantee or representation that options will be exercised.

Commencement of services 01-December-2018

Address for Lodgement:
Tenders must be lodged electronically via AusTender at before the Tender Closing Time and in accordance with the procedures set out in the RFT attached. Tenders must not be lodged by any other means, including by post, facsimile or email.

Contact Details

Bikram Punia

P: +61 (2) 9361 1202