Closed ATM View - DIBP NOTICE 22/17

Delivering Visa Services for Australia – Market Consultation Paper

Contact Details

Market Partnerships Branch

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Department of Home Affairs
81111700 - Management information systems MIS
Close Date & Time:
23-Jul-2017 11:30 pm (ACT Local Time)
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Publish Date:
ACT, NSW, VIC, SA, WA, QLD, NT, TAS, Overseas
Canberra, Sydney, Melbourne, Adelaide, Perth, Brisbane, Darwin, Hobart
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Multi Agency Access:
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The Australian Government is modernising the way it delivers visa and citizenship services to over eight million visa applicants each year.

The visa system is under growing pressure in managing increasing volumes of visa applications and travellers.  It is envisaged that leveraging market capability, technology and services will improve the client experience and streamline processes for those seeking to visit or migrate to Australia.

The Department of Immigration and Border Protection has released this consultation paper to:

• investigate ways to create an efficient, sustainable and innovative service delivery model

• explore new technologies and innovative solutions to help design and build a global digital visa processing platform.

The Department encourages participation from a diverse range of potential providers including business process specialists, technology infrastructure and enterprise software experts, biometrics enrolment and verification providers, industry specific business processing or software vendors, robotics automation and artificial intelligence innovators.

This consultation is non-competitive.  Responses will not advantage or disadvantage prospective tenderers in any future competitive procurement processes for visa service delivery.  Any future prospective tenderers will not be evaluated based on any response to this market consultation.

Following the market consultation, the Department expects that next steps will include a sourcing and co-design process that begins with Request(s) for Expressions of Interest.

Other Instructions:

Subject to demand, the Department may hold a series of optional industry briefings in Sydney, Canberra, San Francisco, Singapore and Bengaluru. These briefings would present material contained in this paper and provide an opportunity to answer questions.  Interested participants must register their attendance by completing the attached form and sending it to

Conditions for Participation:

No conditions of participation.

Timeframe for Delivery:


Address for Lodgement:

Contact Details

Market Partnerships Branch

P: 00000000